We have released a new version of Pitcher Admin with some bug fixes on keywords and performance improvements on bulk file downloads

Thank you for your attention, and please keep more feedback coming!

We’ve released a new version of Impact Windows on the Windows Store! This update introduces platform improvements & a new feature:

Support WhatsApp in the native sharing options driven by Windows OS: Impact Live remote meeting links can be directly shared via the WhatsApp app installed on the Windows device.

Please do not hesitate to reach out with any questions.

We’ve just rolled out an updated version of Pitcher Impact for iOS. Here's what’s included:

Enhanced Sync Event Protection

A new configuration setting has been added to improve data integrity during synchronization. When enabled, this setting prevents users from manually removing synchronized events from the Sync Box.
This helps avoid accidental deletions and protects against data loss in scenarios where sync errors might occur due to Salesforce (SFDC) issues. By locking these events from manual removal, we ensure more reliable and accurate event management.

Time Format Alignment

We've aligned the time format for Full-Day Events between Windows and iOS platforms. This ensures consistent and accurate display of all-day events across devices, reducing discrepancies when switching between platforms.

Thank you for using the Impact app! If you have feedback or encounter any issues, feel free to contact our support team.

New Features 📣

Sync Content from Your DAM

Easily sync folders and content from your existing Digital Asset Management systems like Aprimo or SharePoint. 

This streamlines your content operations by enabling seamless, centralized content updates—without manual uploads.

Connect once, and manage your assets in one place.

Build Digital PitchDecks from Static PPTX Slides or PDF Pages

Reps can quickly assemble Digital PitchDecks by selecting static slides from PowerPoint files or pages from PDFs. 

These slides remain static, providing a simple and consistent way to create on-brand presentations.

Add Interactive Data Charts to Your PitchDecks

Bring your data to life with the new charts component. Easily create bar, pie, line, and other chart types directly inside your PitchDeck—using either external data sources or manual inputs. 

It’s simple, flexible, and designed to make complex information easy to understand.

Control Key Experiences with the New Template Manager

The new Template Manager lets admins select which PitchDeck templates should be used for two core experiences: the rep landing page and the file-sharing flow. Landing page templates can include images, text, updates, and embedded dashboards—while sharing templates ensure a consistent, branded experience when content is shared externally.

Improvements 🎨 

Lock PitchDecks and Templates While Editing

Admins and reps can now lock PitchDecks and templates while they’re working on them—preventing others from making changes at the same time. 

This avoids version conflicts and accidental overwrites, making collaboration smoother and more reliable.

View Key File Metadata in the Content Browser

Reps can now view additional key metadata fields for files directly in the Content Browser list view. This extra context helps them quickly identify and select the right content without needing to open each file.

Search Suggestions for File Name, Tags, and Metadata Filters

To help reps find content faster, we’ve added search suggestions for metadata filters, file names and tags in the Content Browser. 

This makes searching and filtering more intuitive, reducing the time needed to locate the right files.

Template Folders for Better Organization

Admins can now organize templates into folders, making it easier to manage large numbers of templates. 

They can toggle between folder view and table view for flexible navigation and quicker access.

What’s Coming Soon ⏳

Here’s a look at what’s in the pipeline—new capabilities designed to give admins more control and reps even more flexibility in the field.

Convert PPTX Files into Digital Templates and Slides

Upload PowerPoint files and turn them into editable digital slides for use in PitchDecks.

Dynamic Data Tables in PitchDecks

Add rich, interactive data tables powered by external data sources to bring real-time context into meetings.

Push Notifications from Admin to Reps

Send important updates directly to reps’ mobile devices with the new Notifications Admin.

We have released a new version of Pitcher Admin with a new feature

• Admin users can now download multiple files at once. Both converted and original versions are available for the users to download for their records or testing. This feature is enabled on demand.

Thank you for being so interested in our updates, and keep the feedback coming!

We’re pleased to announce an update to our SFDC package, which includes an upgrade to the Pitcher package (version 109) within the connected app in use. This ensures your integration remains secure and operates smoothly with the latest configurations.

No action is required on your end. The upgrade will be automatically applied and pushed by Salesforce during the upcoming maintenance cycle, ensuring a seamless transition without disrupting your workflow.

The updated version continues to support all connected services reliably and brings in recent enhancements.

If you have any questions or need assistance, feel free to reach out to our support team.

We are happy to announce the release of Samples 2.4, packed with new features, enhancements, and important fixes to improve your experience. Here's a detailed overview of what’s included:

Samples F2F Acknowledgment - Customer Confirmation

The sample acknowledgment process has been enhanced to ensure that pharmaceutical samples requested by sales representatives are correctly received and confirmed by healthcare professionals. After delivery, the recipient must confirm receipt through an electronic signature. This update enhances traceability, ensures compliance with regulations, and improves record-keeping accuracy.

Samples Remote Acknowledgment - Customer Confirmation

In addition to face-to-face (F2F) confirmations, we have now introduced a remote acknowledgment option to further streamline the sample confirmation process. After an in-person delivery, sales representatives can send a confirmation request via email, allowing the healthcare professional to complete the acknowledgment through a secure link. This new remote capability ensures the same level of compliance, traceability, and ease of use, even when in-person interactions are not possible.

Skip Limits with Reason

A new feature allows users to skip configured limits for specific markets and products. Sales representatives can now provide a reason for bypassing these limits, ensuring improved flexibility in sample management. This applies to both sample drops and sample requests.

One-Time License

Users can now create a one-time license if the 'One-Time License' option is enabled in settings. This license allows a single valid sample drop for the customer. Once the sample has been delivered, the license status will automatically switch to 'Sampled,' preventing further sample drops or requests. If additional samples are required, an admin must manually review and update the license status back to 'Valid.'

New Blocking Logic

A new blocking logic feature has been introduced in the Disclaimer metadata settings. Filters can now be applied to account or contact object criteria to restrict sample drops or requests if certain conditions are met. For example, sample drops can be blocked if the healthcare professional's type is not listed as 'Doctor.'

SFDC configuration example:

Product Removal in Summary Page

A new option has been added to the summary page that allows users to remove products directly if a mistake is made or if a product is no longer needed. This enhancement improves the user experience by eliminating the need to return to the action page to remove items.

Other Enhancements

• Disable Comments: A new setting in the Inventory Market allows users to disable all comments within the Samples App with a single click.
• Reason Field for Sample Drops/Requests: A new field has been introduced that enables users to provide a reason when recording sample or material drops/requests, improving traceability.
• New License Text Fields in Inventory Records: New text fields have been added to Inventory Order and Inventory Transaction records to capture license information at the time of sample delivery. This ensures that accurate data is maintained even if the master table license information is later updated.
• New Filter Options for Orders/Drop: New filtering options have been added to Inventory Settings, enabling tailored product queries for each market. Users can now define additional market conditions to display only products that match specific criteria.
• New Signature Field: A new field has been introduced to store signatures as binary data, which can be converted into an image format as required.
• Change Contact in Summary View: The existing contact logic has been updated to consider the limits of a newly selected contact inside the summary view. This improvement offers greater flexibility for users managing multiple contacts with sample limits. 
• Enhanced Integration Logic: New integration logic has been introduced to ensure that potential synchronization errors do not disrupt limit calculations on related records within the same parent transaction. This enhancement improves overall system stability and integration performance.
• Reconciliation Survery: The reconciliation survey flow has been adjusted to ensure the manager name field appears before the related question is presented.
• Inactive Inventory Products: A new SFDC logic automatically activates inactive inventory products when new loads or transfers are created, eliminating the need for manual activation by admins.

Bug Fixes

Several minor issues reported by the support team have been resolved to enhance overall system stability and performance.

Dear Pitcher customers,

We have released a new version of the Pitcher Admin portal. It includes a fix where filtering the user logs didn't bring the correct results in all cases. Now, all the data is returned in the results.

Please do not hesitate to reach out to Pitcher Support for any questions.

Thank you

We’ve just rolled out an updated version of Pitcher Impact for iOS. Here's what’s included:

• We’ve updated the app to use the latest iOS 18 SDK. While the previous version already worked well on iOS 18, this upgrade ensures better long-term compatibility and performance.
• When closing and reopening the app during an ongoing visit, users will now consistently see the prompt to resume their session. This ensures smoother transitions and helps the users pick up exactly where they left off, as usual.

As always, we’re committed to improving your experience. If you have any questions or feedback, please contact our support team.

We’ve released a new version of Impact Windows on the Windows Store! This update introduces minor improvements & bug fixes:

Improved Impact Live Experience: In Impact Live meetings with the camera enabled, users can now view both the participants camera and their own camera, aligning the experience with the iOS app.

Bug Fixes

• Email Attachment Fix: Resolved an issue where files marked as non-emailable were incorrectly displayed within the "Send Emails" option.
• Call Resume Popup: The call resume popup will no longer appear after closing the app if the session has time expiration enabled, ensuring a smoother experience.