We have released a new version of Pitcher Admin with a new feature

• Admin users can now download multiple files at once. Both converted and original versions are available for the users to download for their records or testing. This feature is enabled on demand.

Thank you for being so interested in our updates, and keep the feedback coming!

Dear Pitcher customers,

We have released a new version of the Pitcher Admin portal. It includes a fix where filtering the user logs didn't bring the correct results in all cases. Now, all the data is returned in the results.

Please do not hesitate to reach out to Pitcher Support for any questions.

Thank you

To enhance our process efficiencies and align with various policy requirements globally, Pitcher will be discontinuing SMS verification as a method for multi-factor authentication (MFA) within Pitcher Admin, starting April 1, 2025.

All current users utilizing SMS verification for multi-factor authentication will be prompted to reset their authentication method. Users will need to update their authentication method to one of the alternative options listed below.

1. One-Time Password (OTP) through Authenticator Apps: applications such as Google Authenticator that provide Time-based One-Time Passwords (TOTP).
2. Security Keys: USB stick security keys for authenticating
3. Biometric Authentication: biometric methods such as fingerprint or facial recognition on the device used to access the portal.

If you need assistance updating your authentication settings, please contact our support team.

Thank you for your cooperation and for helping us enhance security for all users.

Hello valued customers,

We are excited to announce the release of Pitcher Admin 1.27! This latest update brings many new features and improvements to our product, making it even more efficient and user-friendly for your business needs.

Key Features:

One of the major updates in Pitcher Admin 1.27 is the File History section under the Distribution page. Now, all the updates to the file and its metadata including its permissions will be visible in this section. You will be able to find the timestamp and the user who committed the change.

If you select multiple files and choose Action > Distribution, then, you will be able to see the history for multiple files at once.

Thank you!

We are thrilled to introduce the latest version of the Pitcher Admin Portal, packed with powerful features that empower administrators and partners to take control of Pitcher settings effortlessly. With this release, we've focused on streamlining configuration capabilities, eliminating the need for support tickets or external assistance. Now, administrators can directly manage key aspects of the Pitcher platform, ensuring a seamless and customized experience.

Key Features:

Organization Setup: Enhancing control and flexibility over your Salesforce integration, we've introduced the Organization Setup feature. This includes a new Salesforce (SFDC) Settings tab within your organization, allowing you to manage and update how your instance is connected with your Salesforce organization. Key functionalities include:

• Setup Organization ID: Easily define the organization ID to ensure seamless integration between Pitcher and Salesforce.
• Manage SFDC WDSL: Keep your integration up-to-date by managing and updating the Salesforce WDSL directly within Pitcher. This ensures that all new API changes are readily available.
• Pitcher Connect SFDC Synchronization: Take control of the synchronization process by adjusting the update frequency of queries and parameters such as Account or User integration. Tailor the synchronization to suit your organization's specific needs, ensuring optimal performance and data consistency.

To benefit from these powerful features, kindly contact your designated Pitcher representative to initiate the activation process for your organization. Our team is ready to guide you through the setup and ensure a smooth transition to the enhanced capabilities of the Admin Portal.

We appreciate your continued trust in Pitcher, and we are committed to delivering solutions that cater to your evolving needs.

Best regards,

The Pitcher Team

We are thrilled to introduce the latest version of the Pitcher Admin Portal, packed with powerful features that empower administrators and partners to take control of Pitcher settings effortlessly. With this release, we've focused on streamlining configuration capabilities, eliminating the need for support tickets or external assistance. Now, administrators can directly manage key aspects of the Pitcher platform, ensuring a seamless and customized experience.

Key Features:

Manage Email Templates:

• New Email Template Option:
  • Administrators can now create and customize email templates directly within the Pitcher Admin Portal.
  • Tailor templates for specific country enrollments, choosing subject, body, language, and email template for connect invitations, consent requests, samples, and other communications with end customers.

• Moustache Tags Integration: Leverage Pitcher Moustache tags to enhance template customization, making it easier to create dynamic and personalized content.

• Branding Flexibility: Easily update the look and feel of email templates to align with your branding, ensuring a consistent and professional communication strategy.

Instance Settings:

• Centralized Configuration:
  • All settings are now conveniently located in one place within the Admin Portal.
  • Administrators can easily configure Pitcher settings, deciding how to utilize the platform for their reps.
• Comprehensive Control:
  • Activate and manage various features, including CRM integration, domain CRM integration, GPS, Emotional Feedback, and sharing content options.
  • Simplify the setup process with intuitive controls and straightforward toggles.

Monitoring:

• User-Centric Logs:
  • Gain insights into user interactions with Pitcher by reviewing comprehensive logs.
  • Assist your support team in monitoring and understanding how reps use the platform, enabling better troubleshooting and issue resolution.
• Enhanced Support: Empower your first-level support to classify and provide targeted feedback to end users, particularly in resolving issues like CRM synchronization problems.

How to Activate These Features:

To benefit from these powerful features, kindly contact your designated Pitcher representative to initiate the activation process for your organization. Our team is ready to guide you through the setup and ensure a smooth transition to the enhanced capabilities of the Admin Portal.

We appreciate your continued trust in Pitcher, and we are committed to delivering solutions that cater to your evolving needs.

If you have any questions or need further assistance, please reach out to your Pitcher representative, who will be happy to assist you.

Best regards,

The Pitcher Team

feature 

Pitcher Conversion Engine that converts all your documents to smart, tracible, and interactive format now supports Spreadsheets and charts!

You can go to admin.pitcher.com and upload your Excel (.xls, .xlsx) documents as you do with any other file format. They will be available in Pitcher Impact application, preserving the interactivity that you have in the dynamic charts. Static charts are supported, too.

Hey there! our team of Engineers just deployed Admin 1.16 to Production. The latest version of Pitcher Admin enables Auth0 login, so our users can have a nicer and safer experience. 

In terms of user experience changes, let me summarize a couple of items:

- New UI in the Login screen

- Login using your email, not your previous username

- Change of your password is done via resetting the password. If triggered, User will receive a link where to update it. Please note that, by default, Early Access environment will have the same password than in Production, but if the password is reset in Early Access, Production password won't change. 

-SSO Capabilities. Auth0 allows enabling SSO (Single Sign-On) options. By default, SSO options are not enabled. Moving forward, once Auth0 is deployed to Production, Customers can request SSO to be activated.

Hey there! our team of Engineers has been working to implement Auth0 login in Pitcher Admin, so our users can have a nicer and safer experience. 

In the meanwhile, the good old Production admin.pitcher.com URL will behave exactly the same. Auth0 will be deployed to Production on Wednesday October 26th.  

In terms of user experience changes, let me summarize a couple of items:

- New UI in the Login screen

- Change of your password is done via resetting the password. If triggered, User will receive a link where to update it. Please note that, by default, Early Access environment will have the same password than in Production, but if the password is reset in Early Access, Production password won't change. 

-SSO Capabilities. Auth0 allows enabling SSO (Single Sign-On) options. By default, SSO options are not enabled. Moving forward, once Auth0 is deployed to Production, Customers can request SSO to be activated. 

If you are interested in checking what the new Auth0 login looks like and getting Early Access on Auth0 for Pitcher Admin, please reach your Pitcher contact person.

new Pitcher Admin v1.15.0 is now released, and it includes new features:

feature 

• A new way of managing Keywords in Pitcher Admin - keyword tree (as introduced here)
• Introducing the Internal Only permission that will hide files in the Pitcher Impact app. This feature is available for new files or whenever distribution settings for an existing files are modified. The permission is not enabled by default and requires changes in the configuration of the instances. Your Pitcher Representative can be contacted to activate this feature.