We’re pleased to announce an update to our SFDC package, which includes an upgrade to the Pitcher package (version 109) within the connected app in use. This ensures your integration remains secure and operates smoothly with the latest configurations.

No action is required on your end. The upgrade will be automatically applied and pushed by Salesforce during the upcoming maintenance cycle, ensuring a seamless transition without disrupting your workflow.

The updated version continues to support all connected services reliably and brings in recent enhancements.

If you have any questions or need assistance, feel free to reach out to our support team.

We’re pleased to announce that the following improvements are now available with the new Zero 1.106 version:

ICU Locale Format Compatibility

This release ensures that all Apex classes, Apex triggers, and Visualforce pages are updated to API version 45 or higher, enabling seamless support for ICU Locale formats. If your org is on a lower API version, upgrading is recommended to enable ICU Locale Format Capabilities.

Additional Enhancements

• New DB Reset Field: Added to the Sync Tracking object to track when a user performs a database reset, improving visibility into sync activities.
• Multichannel Activity Enhancements: New fields added to Multichannel Activity objects to support the integration of Digital Share Rooms from CatalogIQ, enhancing collaboration and tracking.

We’re committed to continuously improving our platform to better support your business needs. If you have any questions or need assistance, please reach out to our support team

Hey there 👋! 

We’re pleased to announce that the following improvements are now available with the new Zero 1.101 version:

Enhancements

• New Lightning Component for CatalogIQ Launch: Introduced a new Salesforce Lightning component that allows users to launch CatalogIQ directly from within an object tied to an account, improving accessibility and workflow efficiency

• Customizable Time Format on Zero Cards: Users can now see time displayed in the correct format and timezone based on their Salesforce data. This ensures time-sensitive information is more accurate and tailored to each user’s location.
• Accurate Last Visit Field Updates: The process for updating the "Last Visit" field has been enhanced. Now, it accurately reflects the most recent Pitcher Presentation linked to an account, improving tracking of account engagement.
• Improved Account Call Field Cleaning Process: Enhanced the cleanup process for account call fields to ensure data integrity and consistency across records, streamlining reporting and analytics.
• Channel Values Adjustment in Multichannel Activity and Sent Message Objects: Channel values inside the Multichannel Activity and Sent Message objects have been updated to ensure consistency across platforms and better data tracking.

Bug Fixes:

• Fixed Issue with Validation Rules: Resolved a problem that prevented certain complex validation rules (with "OR" conditions) from being properly understood and applied. This fix ensures that all validation rules are correctly processed.

Hey there 👋! 

We’re pleased to announce that the following improvements are now available with the new Zero 1.93 version:

Enhancements:

Introducing the new Pitcher Activity Discussion object tailored for Salesforce integration, enabling customers to track discussion items associated with each content. This empowers marketing teams to generate direct reports within SFDC, leveraging captured meeting insights for insightful dashboard analysis.

Bugs Fixes:

• Performance enhancements implemented for cleaning account calls calculation, particularly beneficial for customers managing a large number of accounts.
• Resolved issue to ensure accurate synchronization of related records within person accounts.

Thank you for choosing Pitcher! Please don't hesitate to contact your dedicated Pitcher representative in order to enable those features in your organisation. 

Hey there 👋! 

NEW We’re pleased to announce that the following improvements are now available with the new Zero 1.89 version:

Salesforce Security Review

For that version, the annual security review has been approved in accordance with Salesforce standards for security and code practices.

Bug fixes

• To ensure that all new fields are accessible inside our permission sets, permission sets have been modified to include pending fields.
• To guarantee that all accounts are included for customers who have call calculation feature activated, a fix has been made inside the Account Call apex process.
• We have addressed an issue that prevented the retrieval of records during delta synchronization when dealing with person accounts instead of contacts.

Hey there 👋 

we have released a new Pitcher version to fix delta synchronization issues. This new version ensure that customers with large number of Account / Contact records inside territories capture all new additions to the related list records.

Now is not needed to wait that account is updated to receive the updates from any related list.

Please contact your Pitcher representative to receive the last P0 version inside your organizations.

Hey there 👋 

NEW We’re pleased to announce that the following features and enhancements are now available with the new zero 1.82 version.

Pitcher Sync Tracking

We are pleased to inform you that two new objects have been included in the new package to assist SFDC Admin in tracking how the synchronizations perform on the field.

Pitcher Sync Activity Tracking: This allows you to view synchronization tracking data in SFDC, including the sync time evaluation and success status of the sync tracking activity.

The data in the object relates to the Download stream and allows for reviewing permission errors for SFDC objects contained in the configuration file and long synchronization delays.

Pitcher Sync Error: It allows any Upstream/Downstream errors produced during a sync to be included in SFDC.

• Upstream: If a problem occurs while processing the records, any data generated offline and synced with SFDC can be tracked with that object. Administrators can check the number of user attempts to process; the most recent attempt includes a long error message. The error will be recorded as a Conflict and processed once corrected.
• Downstream: if there is a problem with visibility when records are synchronized from SFDC to Pitcher, it will be created here and connected to each Sync Activity.

Pre-call and Post call notes.

Inside the Pitcher Presentation object, two new fields have been introduced to allow users to put out Pre-call and Post call notes. The soon-to-be-released Timeline Component will make use of these new fields.

Track content that was shared via multichannel activities

Inside Pitcher Multichannel Activity Object, a new field Session Id has been introduced, allowing the linking of Sent messages with Content shared. The soon-to-be-released Timeline Component will make use of this new field.

Failed Reason in Sent Messages

A new field, Failed Reason, has been added to inform why a message has not been delivered to a customer.

The following changes are disabled by default; if you want to enable them, please contact your Pitcher representative.

NEW Pitcher Zero 1.76 new version is released with minor changes.

The Pitcher Sent Messages object now has new fields to help identify the status and date of approved messages sent by end users via various channels.

New fields include:

• Read Date: a new date/time field to track when customers have read the approved message.
• Failed Date: a new date/time field to indicate when an approved message was unsuccessful and could not be delivered to customers.
• Last Status: a formula field that identifies and assists admins in determining the most recent status based on the dates available in Sent Message.

The following changes are disabled by default; if you want to enable them, please contact your Pitcher representative.

new Pitcher Zero 1.75 new version is released with a minor change and fix

CHANGE 

Apex classes API Version have been updated to support the Salesforce Summer '22 release, which will deprecate and no longer support the following Salesforce Platform API legacy versions. 21.0, 22.0, 23.0, 24.0, 25.0, 26.0, 27.0, 28.0, 29.0, 30.0, 21.0, 22.0, 23.0, 24.0, 25.0, 26.0, 27.0, 28.0, 29.0, 30.0

FIX 

Fix has been applied to avoid delta sync log warnings inside related account/contact objects introduced in version 1.66. Impact Windows users were the only ones who were affected by the problem.