We have published a new version of Impact iOS on the AppStore. This new version includes some minor bug fixes.

We are thrilled to introduce the latest version of the Pitcher Admin Portal, packed with powerful features that empower administrators and partners to take control of Pitcher settings effortlessly. With this release, we've focused on streamlining configuration capabilities, eliminating the need for support tickets or external assistance. Now, administrators can directly manage key aspects of the Pitcher platform, ensuring a seamless and customized experience.

Key Features:

Organization Setup: Enhancing control and flexibility over your Salesforce integration, we've introduced the Organization Setup feature. This includes a new Salesforce (SFDC) Settings tab within your organization, allowing you to manage and update how your instance is connected with your Salesforce organization. Key functionalities include:

• Setup Organization ID: Easily define the organization ID to ensure seamless integration between Pitcher and Salesforce.
• Manage SFDC WDSL: Keep your integration up-to-date by managing and updating the Salesforce WDSL directly within Pitcher. This ensures that all new API changes are readily available.
• Pitcher Connect SFDC Synchronization: Take control of the synchronization process by adjusting the update frequency of queries and parameters such as Account or User integration. Tailor the synchronization to suit your organization's specific needs, ensuring optimal performance and data consistency.

To benefit from these powerful features, kindly contact your designated Pitcher representative to initiate the activation process for your organization. Our team is ready to guide you through the setup and ensure a smooth transition to the enhanced capabilities of the Admin Portal.

We appreciate your continued trust in Pitcher, and we are committed to delivering solutions that cater to your evolving needs.

Best regards,

The Pitcher Team

We're thrilled to announce a new version of Pitcher Impact Android with bug fixes and improvements to enhance your experience. In this release, we've focused on addressing user-reported issues and refining existing features.

What's New:

Account/Contact Filters: We're excited to introduce an enhanced version of our Accounts & Contacts Filters functionality in this release! Now, reps can easily filter information to enhance their user experience when accessing data with less actions.

Parity Platform Enhancements:

The following enhancements have already been added to our iOS/Windows versions and are now available on Android too.

• Config Parameter Addition: We've added the usePersonAccountsAsContacts config parameter to the Android version, aligning our platform's functionality with iOS, Windows, and ensuring parity across all supported platforms. This enables the use of PersonAccounts as Contacts during Salesforce synchronization.
• Enhanced Error Messages: Android users now benefit from enhanced error messages, making it easier to understand synchronization errors. For more details, refer to the iOS release notes. 
• Full Screen Post-Call Form: The useFullScreenPostCall config setting, available on other platforms, is now supported on Android. This feature allows the PostCall form to be displayed in full screen, enhancing user interaction and experience.
• Synchronization Parameter Addition: We've added the SfdcSkipDefaultPrefixes parameter to the Android version, ensuring parity across platforms. This parameter allows skipping objects by default during the synchronization process, providing greater control over data management.

We appreciate your ongoing support and feedback. If you encounter any further issues or have suggestions for improvement, please do not hesitate to reach out to our support team.

We are excited to announce the release of Impact Windows Version 2.79.0.0 on the Windows Store. This update addresses minor issues and parity platform enhancements to provide you with an even more seamless experience.

What's New:

Lock & LoveMove Slides Enhancement: In this release, we've introduced a parity feature to our Windows application, empowering administrators to lock slides within custom decks. This ensures compliance by automatically including locked slides when representatives select custom decks. To see more informaction how to create Lock Slide please check the following link.

Share Interactive Content like Surveys in Pitcher Connect: the Windows version of our application now supports sharing interactive content, such as surveys, within Pitcher Connect. This enhancement enables you to engage with your customers more effectively by sharing dynamic and interactive content directly from your Windows device.

Bug Fixes:

Speaker Notes App from Custom Deck: We've fixed an issue that was causing the Notes app to malfunction when launched from a custom deck. With this fix, speaker notes are now properly aligned on each slide, ensuring a seamless presentation experience for users.

Thank you for choosing our application. We hope these updates enhance your experience and productivity. If you encounter any issues or have feedback, please don't hesitate to reach out to our support team.

Hey there 👋! 

We’re pleased to announce that the following improvements are now available with the new Zero 1.93 version:

Enhancements:

Introducing the new Pitcher Activity Discussion object tailored for Salesforce integration, enabling customers to track discussion items associated with each content. This empowers marketing teams to generate direct reports within SFDC, leveraging captured meeting insights for insightful dashboard analysis.

Bugs Fixes:

• Performance enhancements implemented for cleaning account calls calculation, particularly beneficial for customers managing a large number of accounts.
• Resolved issue to ensure accurate synchronization of related records within person accounts.

Thank you for choosing Pitcher! Please don't hesitate to contact your dedicated Pitcher representative in order to enable those features in your organisation. 

We're pleased to announce a new version of Pitcher Impact iOS is available. In this release, we focused on addressing specific bug fixes:

1. Resolved a bug related to force Template feature inside custom deck.
2. Fixed an issue in the Advanced Calendar where saved call was not possible to resume.

We appreciate your ongoing support and feedback. If you encounter any further issues or have suggestions for improvement, please do not hesitate to reach out to our support team.

Hi there! Please let me introduce Pitcher Contract, a module designed to increase the efficiency of negotiations between the Field Force and their Customers.

There are 2 user profiles involved in Pitcher Contract process:

1. Business Admins: they are in charge of creating the contract templates in Salesforce. These templates include all the contract terms, conditions, and goals, which should respect the business and legal rules applicable. Business Admins can block the editability of certain sections to ensure that the Contracts remain 100% compliant.
   
   
   
2. Sales Reps: Sales Reps will use the prepared templates to generate actual contracts in Pitcher Impact. Sales Reps will prefill the contracts with the data they are able to enter with the editability limits defined by Backoffice, discuss the contracts with customers, adjust them based on their discussion, and aim to capture customer signatures to close deals.

To do so, they can navigate to the Contracts section, where they will find, per Account, both the "Not Signed" and "Signed" contracts. Sales Reps will also be able to create new contracts based on existing templates. 

As part of the Contract flow, once everything is ready to be signed, the Sales Rep can ask the Customer to capture its signature on Pitcher Impact or, instead, to activate a Remote Signature process. 

Face 2 Face process involves having the Sales Rep handing over the tablet to the Customer, enabling them to capture their signature on Pitcher Impact. Meanwhile, Remote Signature process would disable Customer's F2F field from the UI and send an email to the Customer with a link to a Portal where the Customer will be able to:

1. Review the terms discussed checking a PDF generated by Pitcher Contract, which will include Sales Rep signature.
2. Provide their signature to confirm they agree on what is specified on the PDF.

Once these steps are executed by the Customer, whether an F2F or a Remote process has been completed, the Customer signature will be added to the Contract, which will become Read Only. The PDF, besides being stored in Salesforce, will be sent automatically to the Sales Rep, Customer and other inboxes defined by Backoffice, which can be Contract-type specific. 

If you are interested in activating Pitcher Contract in your Pitcher Impact setup, please reach your Pitcher contact person. 

Hi there! I want to present our first release of Pitcher KAM. After successfully releasing it to one Early Adopter, the first version of Pitcher KAM is now available for your consideration to be activated on your Pitcher Impact setup.

Pitcher KAM enables Key Account Managers, who are the main point of contact for strategic accounts, to define & manage Account Plans in Pitcher Impact that the Field Force can execute.

Some of the key functionalities that the Pitcher KAM module provides are listed below:

• Efficient Key Account Management: Simplify the management of key accounts, allowing users to focus on strategic relationships and growth.
• Objective Tracking: Track progress by setting and assigning objectives within account plans, providing a clear path to measure success.
• Centralized Information: Access and update key account information in one location, ensuring both KAMs and other users have the latest info at their fingertips.
• Online and Offline Access: Work seamlessly both online and offline, and manage key accounts even when internet connectivity is limited.

Besides enabling the KAM user to flag the Strategic Accounts as Key Account with a dedicated attribute, Pitcher KAM module account page highlights key attributes, especially relevant for Key Accounts. Meanwhile, the rest of the Account attributes will be visible on the Pitcher Zero card, accessible from the "Details" tab.

Pitcher KAM module introduces the Account Plan object, which allows KAM users to define a number of strategic plans per Account. Those Plans hold a number of attributes, such as the period of time on which they are relevant, their status, the SWOT attributes, and Key Stakeholders, which are Contacts existing in the CRM database that are relevant to the strategic plan. 

The Account Plans can also be linked to Objectives, which define the necessary steps to fulfill the strategy. The Objectives can be linked to Users via Tasks to ensure the relevant Users understand they are responsible for completing them. 

Also, the Objectives can be linked to Calls, enabling tracking of what interactions were performed, aiming to complete what Objectives from a specific Account Plan. 

If you are interested in activating Pitcher KAM module in your setup, please connect with your Pitcher point of contact. 

We're pleased to announce a new version of Pitcher Impact iOS is available. In this release, we focused on addressing specific bug fixes:

1. Resolved a bug that previously permitted the creation of custom decks with only one space in the name.
2. Fixed an issue in the Advanced Calendar where a deleted call was still visible and not refreshed correctly.
3. Addressed a problem related to Account Distance Calculation when initiating a call with GPS enabled.

We appreciate your ongoing support and feedback. If you encounter any further issues or have suggestions for improvement, please do not hesitate to reach out to our support team.

We are excited to announce the release of our latest Pitcher Consent 2.2.1, packed with new features and improvements to enhance your consent management process.

NEW Here's what's included in this release:

Hard Copy Consent Collection:

Introducing the ability to collect consent using traditional paper forms in addition to digital signatures. This feature enables the storage of documents linked to Salesforce (SFDC) records, ensuring a comprehensive and unified consent management system.

Consent Topic Lines in Email and PDF Templates:

Empower your communication strategies by incorporating consent topic lines directly into email and PDF templates. This enhancement allows for a seamless reflection of collected consent within your documented communications.

Phone Format Validation:

Admins can now define and enforce specific phone number validation criteria. This feature adds flexibility by allowing administrators to customize phone number validation based on their organization's requirements.

BUG FIXES 

Addressed various bugs to enhance system stability and improve overall performance.

We appreciate your ongoing support and feedback. If you encounter any further issues or have suggestions for improvement, please don't hesitate to reach out to our support team.