Hello there! A new Impact version has been released with minor improvements.

imProvements 

iOS SDK 16 / Xcode14 upgrade

A new iOS version has been submitted to support Apple's requirements for AppStore submission of apps using the most recent SDK 16 and Xcode 14.

This new version is only a technical update with the same functionality already provided in the last release.

For more information about Apple's requirements, please check here https://developer.apple.com/ios/submit/

Hey there 👋 

NEW We’re pleased to announce that the following features and enhancements are now available with the new Consent 2.1.

Consent Bundles

Consent has added a new area called Consent Bundles to make it easier to obtain several consents for your business at once.

Users can now choose their consents, choose the opt-type option, and ask for just one signature from your clients.

If Double Opt-in is not activated, clients will receive a single email with all consent attached. If Remote selection is activated, the customer will receive multiple emails as today setup to complete the consent.

Note: this option is only activated for collection of new consents, to update a consent you can follow existing process to edit and resend.

New Consent Toggles Opt-in/out

Toggles to collect Opt-in or Opt-out status has been redesigned to enhance user experience.

All selection and mandatory toggle

New All toggle has been added inside user interface to enable to Opt-in or Opt-out preferences in one click.

In addition to that if All checkbox at Consent Topic is checked as true, channel selection will be read only and will be not possible to unselect one channel.

Consent Topic Lines

New objects Consent Topic Lines and Consent Management Lines have been created as part of the new SFDC Consent package version to enable the creation of dynamic subtopics inside consent topics.

Now is possible to create sub-channels, defining the following settings:

• Active: define is the consent line is activated.
• Mandatory: enable the selection and the field captured as required.
• Display: display a field to capture input from customer.
• Order: display consent topic lines based on order defined by admin
• Source fields: autofill values from Account and Contact fields.
• Default Opt-Type: autofill Opt-Type defined by admin

Consent interactive will allow to read new data model and display the selection.

Pitcher Mustache and Long Text Rich Support

Pitcher Mustache support has been introduced in that release, allowing admin to create long text format edition that include account, contact, consent topics and user tags too.

Windows support

This updated version now includes Windows support, allowing users of Windows-based devices to take advantage of all recent updates.

If you are interested in enabling Pitcher Consent 2.1 please reach your Pitcher point of contact.

Hello there! A new Impact version has been released with some enhancements and bug fixing.

IMPROVEMENTS 

With the addition of new options inside several visibility queries, delta synchronization has been improved, improving the synchronization for clients with many accounts.

SDK SUPPORT 

New Native SDK Event has been added to assist partners and developers in meeting new customer requirements.

• Ti.App.fireEvent('getContentsOfSession'): new parameter EndTime has been included.

BUG FIXING 

• In the Edit Calendar mode popup, a fix has been applied to prevent saving calls with an End Date in the past.
• The generation of events' external ids has been improved to avoid duplications and synch issues.

Hello there! A new Impact version has been released with minor improvements and bug fixes.

IMPROVEMENTS 

The minimum required iOS version

Inline with our last 2 major Version Support policy, we have dropped iOS14 support to improve stability and performance.

Users using iOS14 can still use Pitcher with version 449 and earlier.

Start Call From Detailed Planning

Detailed Planning has been improved to enable starting a planned event by selecting it from the calendar. Users have both options Start and Edit, if the parameter startCallFromDetailedPlanning is set to true in the configuration file.

Address inside Contact Map view

The address value is now available inside the Contact map view to identify contacts easily and avoid selecting an incorrect one when it is the same name.

Download Mandatory Files First

If metadata downloadMandatory is configured inside the file, a new feature has been made to facilitate downloading all mandatory files, such as UI, Config, PostCall Form, and Consent,... first before starting to download normal marketing content.

Linked File Management

To prevent downloading the same linked file more than once, the logic within linked has been changed to prevent this case.

Now is only required to download once in the available instance to be ready in the other linked ones avoiding downloading multiple times.

Please contact your Pitcher representative to activate that features.

SDK SUPPORT 

Config parameters

startCallFromDetailedPlanning: Allows to start call directly from Detailed Planning. The setting is, by default, always off.

New Native SDK Event have been added to assist partners and developers in meeting new customer requirements.

• Ti.App.fireEvent('getContentsOfSession'): new parameter EndTime has been included.

BUGS FIXES 

• The addSfEvent function has been corrected to prevent scheduled contacts from being deleted during synchronization. Only customers that use that capability to create an event outside Detailed or Quick Planning were affected by this issue.
• Some native views impacted by SDK iOS15 had minor colour styling adjustments.
• To be consistent across all views, the default duration in the Calendar Map Option has been changed from 1 hour to 0.5.
• Session expiration has been improved to avoid null values and creating events in the wrong format.
• The task form method has been improved to guarantee that it is displayed during unplanned calls and submitted for later circumstances. 

Hello there! 

A new Impact Windows version is available fixing an issue that was preventing certain users from sending events to Salesforce successfully. 

That issue was affecting only a limited group of users under specific conditions, but that version fix that scenario to prevent synchronization errors.

Hello there!
I am really excited to introduce PACMAN, Pitcher Advanced Calendar Manager for iOS, a redesigned and enhanced tool just released to Pitcher Impact IPad & IPad OS. Incorporating long-requested functionalities such as Drag-and-drop scheduling and Accounts insight information without leaving the Calendar page.

Please find below a summary of its main features - as there are a lot!

Scheduling via dragging and dropping Accounts and Contacts

One of the most important additions to Pitcher Calendar is the right bar, which lists all the Accounts and Contacts that are available on the device.  PACMAN allows the user to drag and drop the Accounts and Contacts into the Days, enabling easy and intuitive Event planning. 

Time Off Territory scheduling has also been implemented via Drag and Drop, enabling predefined slots for Half and Full Day, that can be adjusted after dropping. ToT scheduling is available from the tab Trips & ToT.

Please note it is possible to schedule Events with multiple Contacts at the same time. Just tap on the "+" sign next to each of the Contacts you are planning to invite and then drag and drop the resulting group, summarized in a dynamic red section placed on top of the Accounts and Contacts column, into the right Calendar slot. 

In the case the Contacts selected belong to different Accounts, there will be a warning message asking for confirmation.

Filtering records

As the number of Accounts and Contacts available may be high, we have implemented filtering and sorting mechanisms based on their attributes, which are configurable, to enable the users to find their records in an easy manner.

Account information 

If configured, Accounts can be identified at a glimpse on the list thanks to the Account Badges. They are configurable and enable exposing information as relevant as Segmentation on the Pitcher Calendar. Account Badges are configurable, and you can decide which is the right attribute should be displayed in a more prominent way if any.

Also, PACMAN allows users to check which Contacts work on each of the Accounts, with just one tap and without leaving the Calendar. 

Routes

Routes are collections of events. They can be saved at Day or Week level, and they enable reusability. Saved Days and Weeks can be applied to other Days and Weeks, reusing perfect routes for efficiency or just to save time. You can access them from the Trips & ToT tab.

Optimizing a scheduled day
Using your location and the addresses of the Accounts and Contacts you are planning to visit on the day, you can have your day route optimized based on your current location, where your Customers are, and the traffic information. Please note Optimization process requires an online connection.

Important: Optimizing a scheduled day can reorder your already scheduled Events for the day if you confirm the changes. Please take this into consideration if you have agreed on the visiting times with any of the Customers of the day.

Color coding

In order to ease the identification of the events displayed in the calendar, we have implemented a color coding highlighting the status or the types of Events. It goes like this:

• Red: calls that are planned and have not yet been completed.
• Blue: calls that are planned (in the future) and are not submitted.
• Green: realized/completed calls.
• Gray: events coming from the device calendar, like iCal or Outlook.
• Orange: other events synchronized from CRM, like Time Off Territory.

Event insights

If the user taps on the completed events, which will be displayed as previously highlighted in Green color, a pop-up will appear summarizing the details of the Event, including what content was presented. The information displayed can be customized.

Views

PACMAN includes 3 views from which the user can check their Events and other scheduled activities:

• Day view: this is the default view
• Week view
• Monthly view, which includes a list section on the bottom

All allow Drag and Drop for both Event and Time Off Territory creation.

That should be it, as an introduction. In case you would require further information, please do not hesitate to reach for your Pitcher contact person.

Hello there! A new Impact version has been released with some minor SDK improvements.

SDK SUPPORT 

New Native SDK Events have been added to assist partners and developers in meeting new customer requirements.

• Ti.App.fireEvent('getEvents'): Additional parameter EndDate has been introduced to the existing event.
• Ti.App.fireEvent('startCallWithParameters'): The following event has been introduced in Windows to support to start call from UI with different parameters.

For more information please check our developer documentation in https://ui.pitcher.com/docs/core/ti-app-docs/all-events.html

Hey there 👋 

NEW We’re pleased to announce that the following features and enhancements are now available with the new Consent 1.67 version.

Consent Topic Lines

Two new objects, Consent Topic Lines & Consent Management, have been introduced in this release to support the changes announced as part of the Consent 2.1 Frontend release in February.

This new release will enable the development of bespoke Consent subtopics to establish dynamic extra channels or groups of areas of interest inside each Consent subject.

Pitcher Consent Management Settings

The following new settings are now available to support the frontend configuration:

• Disable Account Selection: Disable the collection of consent for Business Accounts.
• Disable Consent outside engagement: Disable F2F consent submissions outside a call.

Dynamic Custom Fields Setting

Users can use the custom metadata option in the upcoming frontend form to dynamically enable and read custom fields for each Consent.
We will release more information about this option as part of the upcoming Consent 2.1 Frontend release.

Topic Email Text

A new field, Topic Email Text, has been introduced inside the Consent Topic object to customize Email notifications dynamically inside each Consent Topic.

Note: These changes are disabled by default; if you want to enable them, please contact your Pitcher representative.

BUG FIXES 

A fix has been implemented inside the logic of remote consent to prevent problems updating an existing Consent when remote Consent is obtained for the same account but a different contact.
This issue does not affect customers using Person Accounts and only affects customers with standard account & contacts logic.

Hello there! 

A new Impact version has been released with a minor improvement inside synchronization logic when SFDC session is expired.

The ability to synch expired items and prevent them from remaining in the synch box has been improved with this new version.

feature 

Disable Calendar integration

A new parameter has been introduced inside Pitcher settings to disable existing Calendar integration with iCal for customers where iCal is not approved and it is not possible to use it.

With that setting on, all SFDC events are stored locally and are not included in iCal.

In addition to that change, all calendar settings have been reorganized inside the same section, Calendar Settings. 

BUG FIXING 

• This version include a fix inside the scenario where a call is planned and submitted inside Pitcher and deleted in SFDC by Admin. Now this scenario is covered and the call is removed after delta synchronization as expected.
• Wrong time format in Detailed Planning section for some timezones has been fixed preventing to use seconds format. Now the format is always hh:mm as expected instead of hh:mm:ss