Passkey Login Support

What's new
Impact for iOS now supports signing in to Salesforce with a passkey directly within the app. If your organization requires passkey-based multi-factor authentication for Salesforce, you no longer need to leave the app to complete verification,  it's handled in a native login screen.

Why it matters
Salesforce has been rolling out mandatory passkey verification for certain user roles. This update ensures Impact users can complete that verification smoothly without workarounds or being redirected out of the app.

How to enable it

1. Go to Settings → Pitcher → CRM Integration Settings on your iOS device.
2. Turn on In-App Login Sheet (Passkeys).
3. Restart the app.

This setting is off by default and requires an app restart to take effect.

Requirements

• A passkey already configured for your Salesforce user (e.g., via your organization's password manager).

We've released an updated version of Pitcher Impact for iOS with new features.

• Remaining deferrals on download prompts: When new or updated content is ready, the prompt now shows how many times you can still choose "Later" before a download is required. (Subject to a configuration option, not enabled for all customers by default.)
• Account speciality translations: Account specialities in the planning view now display translated correctly.

Thank you.

We're happy to announce a new version of Pitcher Impact for Android, which includes Salesforce's latest mandatory security updates for Connected Apps and External Client Apps (ECAs).

Background

Salesforce has introduced enhanced OAuth 2.0 security standards for all partner applications integrated with their platform, enforcing PKCE (Proof Key for Code Exchange) and Refresh Token Rotation — mechanisms that protect authentication flows from interception and token misuse. This change is mandatory for all Salesforce-connected applications, including Pitcher Impact

What's New in 3.48.0

Pitcher Impact now fully supports Salesforce's updated OAuth 2.0 requirements:

• PKCE on the authorization code flow used for Salesforce login.
• Refresh Token Rotation, so Pitcher Impact automatically handles rotating refresh tokens issued by Salesforce.

What You Need to Do

Update to Pitcher Impact 3.48.0 as soon as possible. No manual reconfiguration is required on the Pitcher or Salesforce side as it is applied automatically.

We're happy to announce a new version of Pitcher Impact for Windows, which includes Salesforce's latest mandatory security updates for Connected Apps and External Client Apps (ECAs).

Background

Salesforce has introduced enhanced OAuth 2.0 security standards for all partner applications integrated with their platform, enforcing PKCE (Proof Key for Code Exchange) and Refresh Token Rotation — mechanisms that protect authentication flows from interception and token misuse. This change is mandatory for all Salesforce-connected applications, including Pitcher Impact

What's New in 2.138.0

Pitcher Impact now fully supports Salesforce's updated OAuth 2.0 requirements:

• PKCE on the authorization code flow used for Salesforce login.
• Refresh Token Rotation, so Pitcher Impact automatically handles rotating refresh tokens issued by Salesforce.

What You Need to Do

Update to Pitcher Impact 2.138.0 as soon as possible. No manual reconfiguration is required on the Pitcher or Salesforce side as it is applied automatically.

We're happy to announce a new version of Pitcher Impact for iOS, which includes Salesforce's latest mandatory security updates for Connected Apps and External Client Apps (ECAs).

Background

Salesforce has introduced enhanced OAuth 2.0 security standards for all partner applications integrated with their platform, enforcing PKCE (Proof Key for Code Exchange) and Refresh Token Rotation — mechanisms that protect authentication flows from interception and token misuse. This change is mandatory for all Salesforce-connected applications, including Pitcher Impact

What's New in 2.85.1325

Pitcher Impact now fully supports Salesforce's updated OAuth 2.0 requirements:

• PKCE on the authorization code flow used for Salesforce login.
• Refresh Token Rotation, so Pitcher Impact automatically handles rotating refresh tokens issued by Salesforce.

What You Need to Do

Update to Pitcher Impact 2.85.1325 as soon as possible. No manual reconfiguration is required on the Pitcher or Salesforce side as it is applied automatically.

We've released an updated version of Pitcher Impact for iOS with new features.

This release makes call preparation faster by letting your pre-call notes be filled in for you, plus a small polish for Arabic users.

New features

• Auto-filled pre-call notes: Notes can now be added to the pre-call screen automatically when you open the call planner so the relevant information is already there for you to review and edit instead of typing it in by hand.

Thank you.

We've released an updated version of Pitcher Impact for iOS with new features.

• Contact list view for quick visits: Users can now default to a contact list view when recording unplanned quick visits. Configurable via the listOnlyModeForQuickCalls setting.
• Custom calendar error messages: When calendar throws errors, the app now returns specific error codes (e.g., EK_1, EK_2) alongside the system message. This allows custom, translatable error messages per instance. Configurable via the showCustomCalendarErrorMessages setting.

Thank you.

We've released an updated version of Pitcher Impact for iOS with new features and fixes.

• DB reset postponement limits: Backend-triggered database resets can now be postponed a configurable number of times via hideDownloadLaterCounter. Once the limit is reached, the user must accept the reset.
• Custom SSO landing page: SSO login now defaults to the customer-specific SSO option after logout or session timeout, removing the need for manual selection.
• Multilingual native email URL: The nativeEmailURL setting now supports multiple language translations per instance, with fallback to the default language.
• Multilingual email text for content sharing: Content sharing emails now render text in multiple configured languages.
• Time Off Territory in Pitcher Calendar: Fixed an issue where Time Off Territory records created directly in the Salesforce calendar were not appearing in the Pitcher Calendar.
• DB reset counter fix: Fixed an issue where the postponement counter could be bypassed by reopening the app during download.

Please do not hesitate to reach out for any feedback and questions.

Thank you.