We've released an updated version of Pitcher Impact for iOS with new features and fixes.

• DB reset postponement limits: Backend-triggered database resets can now be postponed a configurable number of times via hideDownloadLaterCounter. Once the limit is reached, the user must accept the reset.
• Custom SSO landing page: SSO login now defaults to the customer-specific SSO option after logout or session timeout, removing the need for manual selection.
• Multilingual native email URL: The nativeEmailURL setting now supports multiple language translations per instance, with fallback to the default language.
• Multilingual email text for content sharing: Content sharing emails now render text in multiple configured languages.
• Time Off Territory in Pitcher Calendar: Fixed an issue where Time Off Territory records created directly in the Salesforce calendar were not appearing in the Pitcher Calendar.
• DB reset counter fix: Fixed an issue where the postponement counter could be bypassed by reopening the app during download.

Please do not hesitate to reach out for any feedback and questions.

Thank you.

We have released a new version of Pitcher Admin with usability improvements.

• Keyword visibility filtering: The User Keywords (Groups) section now correctly display only relevant groups to the admins.
• Instance redirect from email links: Clicking a failed file conversion link in an email now redirects the user to the correct instance and filters the file list to show failed conversions.

Thank you.

We are happy to announce a new release of the Inventory Package, addressing important fixe to improve stability and reliability:

System Error When Loading Large Inventory Data Sets

Fixed a "Too many query rows" error that occurred when the system attempted to retrieve a large volume of inventory records at once. The query has been optimized to prevent this limit from being hit during normal operations.

We've released a new version of Impact Windows on the Windows Store. This update includes new features and improvements.

• Contact list view for quick visits: Users can now automatically switch to a contact list view when recording unplanned quick visits, showing contacts based on Salesforce territory assignments. Configurable via the listOnlyModeForQuickCalls setting.
• Multilingual native email URL: The nativeEmailURL setting now supports multiple language translations per instance, with fallback to the default language.
• DB reset postponement limits: Backend-triggered database resets can now be postponed a limited number of times before the user must accept, preventing indefinite postponement.
• User menu updates: Login/Logout and Instance Selection options relocated to the User tab. A new event handler enables programmatic redirection to instance selection from the UI layer.
• Custom SSO landing page: SSO login can now default to the customer-specific SSO option after logout or session timeout, removing the need for manual selection.

Thank you.

We've released an updated version of Pitcher Impact for iOS with a fix for Impact Live.

Impact Live; screen sharing stability: Fixed a memory issue in the Live module that could cause the UI to become unresponsive during screen sharing sessions. Memory usage during live calls is now back to expected levels.

Please do not hesitate to reach out for any feedback and questions.

Thank you!

We are happy to announce the release of Samples 2.5, packed with new features, enhancements, and important fixes to improve your experience. Here's a detailed overview of what’s included:

Quick Navigation Between Content & Samples : Users can now seamlessly switch back and forth between Content and Sample Management without losing their place, making it faster to handle samples during or after a call.

Improved Product Quantity Selection : The product selection experience when adjusting sample quantities has been enhanced for a smoother and more intuitive interaction.

Improved Inventory Transaction Record Creation: The logic for creating Inventory Transaction records has been updated to improve accuracy and consistency in how sample activities are recorded.

Updated Inventory Product Logic: The way inventory products are evaluated and managed has been improved for greater accuracy and reliability in product tracking.

Quantity Limit Lock to Prevent Duplicate Deductions: A locking mechanism has been introduced to ensure that when two sample transactions are submitted at the same time, the inventory quantity is correctly reduced for both — preventing duplicate counting errors.

Real-Time Product Limit Summary Updates: Product Limit Summaries now refresh immediately after a sample transaction is created, giving representatives an accurate, up-to-date view of their remaining allocation.

Bug Fixes

Several minor issues reported by the support team have been resolved to enhance overall system stability and performance.

Reconciliation Issue After Acknowledgement: Resolved an issue where sample reconciliation was not processed correctly after an acknowledgement was completed.

Reconciliation Could Be Submitted Without Completing Survey: Fixed a validation gap that allowed users to submit a reconciliation without completing a required survey.

Product Limit Rule Submission Date Calculated Incorrectly: Corrected an issue with how submission dates were calculated for Product Limit Rules, which could result in incorrect limit checks.

We are pleased to announce the release of Pitcher Impact iOS version 2.85.1253. This update includes stability improvements, fixes, and a performance enhancement for CRM data handling.

CRM database for postEvent queries: PostEvent queries now use the CRM database, improving performance and aligning with the optimized data architecture.

Hyperlink page navigation: Fixed an issue where opening a file via hyperlink (e.g., `pitcher://2006583/1`) would incorrectly open to page 2 instead of the specified page. Files now open to the correct page as expected.

Search in Sharing view: Fixed an issue where searching from the "Selected" tab in the Sharing view would display all content instead of filtering by selected items. The search now correctly shows "No results" when no files are selected.

Please do not hesitate to reach out for any feedback and questions.

Thank you!

We have released a new version of Pitcher Reporting Portal.

New features

• Search and favorites on Admin Users page: You can now search for instances by keyword and save favorite instances on the Admin Users report page.

Fixes

• User selection across instances: Fixed an issue where selecting a user who exists in multiple instances could incorrectly show them as selected from a different instance.

We look forward to hearing your feedback and continuing to improve our reporting features.

Thank you & Happy New Year!

We’ve released a new version of Impact Windows on the Windows Store! This update introduces platform improvements & bug fixes, including:

New features

• Database reset from the app: You can now reset your local data directly from Pitcher Impact UI. The app restarts automatically and syncs fresh data from the server.
• Calendar event tracking: When creating calls, the app now returns a reference ID that can be used for calendar and CRM integrations.

Fixes

• Call resume dialog: Fixed an issue where multiple popups could appear when reopening the app during an active call.
• File handling: Improved reliability when opening files from outside of the app.

Thank you & Happy New Year!

We have released a new version of Pitcher Admin with minor fixes and performance improvements. 

Thank you.