Hello there! A new Impact version has been released with minor improvements and bug fixes inside our calendar and events integration.

IMPROVEMENT 

New configuration parameter: 

• keepCalendarID: new parameter available to ensure external calendar id in Salesforce events is kept for multi device sync scenarios. 

BUG FIXING 

• Events order display inside Detailed Planning has been fixed using local database calendar setting. Now all the events have the correct order if were generated from iCal or via internal calendar database.
• Missing realized calls generated via iCal integration has been fixed if user has activated no iCal integration. Before that calls were skipped if no ical was activated

Hello there! A new Impact version has been released with a bug fix.

bug FIX 

A fix has been introduced in that version related to new feature submit for later for unplanned calls. This issue was only affected for early adapter customers using that setting and with Quick Start functionality. 

Hello there! A new Impact version has been released with minor improvements and bug fixes.

IMPROVEMENTS 

Bookmarks

You can now add and remove slide bookmarks within the bookmark icon.

SDK SUPPORT 

Config parameters

• addContactExtraQueryToSubQuery: ensures that contactExtraQuery is added to contact where accounts are updated in delta synchronization.
• skipAddingAccountExtraToVisibility: skip adding accountExtra query inside visibility query for delta synchronization.
• preselectAccount: Select the Use Account option automatically when creating an unplanned call.
• addAccountHeadertoContactSubtitle: enable to account address as part of the Contact subtitle view.

New Native SDK Events have been added to assist partners and developers in meeting new customer requirements.

• Ti.App.fireEvent('setBackgroundColor'): Sets the background colour of the web view (black by default) to the desired colour.
• Ti.App.fireEvent('startPreCall'): new keepModelOpen parameter has been added to keep the previous modal open or not when returned from the planning screen.

bug fixing 

• Documents with char ("/") inside the file title name had issues sending the document to print when disable annotations were not enabled.
• iCal integration has been improved to fix some Access Denied issues for some customers using the MDM system with restricted policies.
• Fix has been applied to ensure emotional content feedback is correctly captured with interactions without contacts.
• Fix to ensure DB Refresh remove local calendar records.

Hello there! A new Impact version has been released with enhancements and bug fixes.

Improvements 

Submit for Later Unplanned interactions

The "submit for later" functionality has been improved to support unplanned interactions in addition to existing planned interactions in the same way that we did inside iOS version 2.85.431

Users can now create an unplanned pitch with a customer, show all the relevant content, and mark the interaction as "submit for later". Users can then return to the pitch to add all post-interaction details like discussion topics, next steps, and notes.

SDK SUPPORT 

New Native SDK Events have been added to assist partners and developers in meeting new customer requirements.

• Ti.App.fireEvent('submitPostcallForm'): This event submits the post-call form automatically.

Config parameters

• supportUnplannedSubmitLater: a new parameter has been introduced to support submit later unplanned interactions.

BUG FIXING 

• The translation issue inside Date Pickers in Detailed Planning has been fixed to ensure months/days are translated based on device language.
• Filters functionality inside the map or calendar view has been enhanced to ensure integers are supported, like Call Frequency = 0

Hello there!

At Pitcher, we believe that Coaching is a critical professional development component. It enables individuals to identify their strengths and weaknesses, receive constructive feedback, and build the skills needed to succeed. To help our Users get the most out of their coaching experience, we are thrilled to introduce our newest tool, The Experience Builder.

This innovative tool allows users to create customized coaching missions and forms using pre-created coaching sections and components. The Experience Builder makes it easy to tailor coaching templates to fit your unique learning model and preferences. It also allows customizing the look and feel, adding additional Skills, and adjusting the rating model.

Please find below a look into the new features of Coaching 3.0.

Creation and maintenance of templates

• Creation of new templates from the scratch.
• Reuse existing templates as a starting point.
• Storage of templates on your local drive and import them whenever you want.

WYSIWYG design, What You See Is What You Get

• 
  Live Preview of all changes made.
• Easy-to-navigate tree structure.
• Interactive Visualization of your Front-End Experience.

Pre-Created Coaching Sections

Pre-created re-usable Coaching Sections like:

• Skills 
• Comments 
• Tasks
• and many more!

Into the Coaching Details

Rename, re-color, add special icon and customize your Coaching Form with ease.

Enhance your Coaching Experience with new custom components

Now you can add a dropdown or a list of certain users in just a few clicks.

Customizable User Consoles

• Customize the Look and Feel of Users' Consoles.
• Create New, Rearrange, and Delete Console Sections.

Hello there! A new Impact version has been released with minor improvements.

imProvements 

iOS SDK 16 / Xcode14 upgrade

A new iOS version has been submitted to support Apple's requirements for AppStore submission of apps using the most recent SDK 16 and Xcode 14.

This new version is only a technical update with the same functionality already provided in the last release.

For more information about Apple's requirements, please check here https://developer.apple.com/ios/submit/

Hey there 👋 

NEW We’re pleased to announce that the following features and enhancements are now available with the new Consent 2.1.

Consent Bundles

Consent has added a new area called Consent Bundles to make it easier to obtain several consents for your business at once.

Users can now choose their consents, choose the opt-type option, and ask for just one signature from your clients.

If Double Opt-in is not activated, clients will receive a single email with all consent attached. If Remote selection is activated, the customer will receive multiple emails as today setup to complete the consent.

Note: this option is only activated for collection of new consents, to update a consent you can follow existing process to edit and resend.

New Consent Toggles Opt-in/out

Toggles to collect Opt-in or Opt-out status has been redesigned to enhance user experience.

All selection and mandatory toggle

New All toggle has been added inside user interface to enable to Opt-in or Opt-out preferences in one click.

In addition to that if All checkbox at Consent Topic is checked as true, channel selection will be read only and will be not possible to unselect one channel.

Consent Topic Lines

New objects Consent Topic Lines and Consent Management Lines have been created as part of the new SFDC Consent package version to enable the creation of dynamic subtopics inside consent topics.

Now is possible to create sub-channels, defining the following settings:

• Active: define is the consent line is activated.
• Mandatory: enable the selection and the field captured as required.
• Display: display a field to capture input from customer.
• Order: display consent topic lines based on order defined by admin
• Source fields: autofill values from Account and Contact fields.
• Default Opt-Type: autofill Opt-Type defined by admin

Consent interactive will allow to read new data model and display the selection.

Pitcher Mustache and Long Text Rich Support

Pitcher Mustache support has been introduced in that release, allowing admin to create long text format edition that include account, contact, consent topics and user tags too.

Windows support

This updated version now includes Windows support, allowing users of Windows-based devices to take advantage of all recent updates.

If you are interested in enabling Pitcher Consent 2.1 please reach your Pitcher point of contact.

Hello there! A new Impact version has been released with some enhancements and bug fixing.

IMPROVEMENTS 

With the addition of new options inside several visibility queries, delta synchronization has been improved, improving the synchronization for clients with many accounts.

SDK SUPPORT 

New Native SDK Event has been added to assist partners and developers in meeting new customer requirements.

• Ti.App.fireEvent('getContentsOfSession'): new parameter EndTime has been included.

BUG FIXING 

• In the Edit Calendar mode popup, a fix has been applied to prevent saving calls with an End Date in the past.
• The generation of events' external ids has been improved to avoid duplications and synch issues.

Hello there! A new Impact version has been released with minor improvements and bug fixes.

IMPROVEMENTS 

The minimum required iOS version

Inline with our last 2 major Version Support policy, we have dropped iOS14 support to improve stability and performance.

Users using iOS14 can still use Pitcher with version 449 and earlier.

Start Call From Detailed Planning

Detailed Planning has been improved to enable starting a planned event by selecting it from the calendar. Users have both options Start and Edit, if the parameter startCallFromDetailedPlanning is set to true in the configuration file.

Address inside Contact Map view

The address value is now available inside the Contact map view to identify contacts easily and avoid selecting an incorrect one when it is the same name.

Download Mandatory Files First

If metadata downloadMandatory is configured inside the file, a new feature has been made to facilitate downloading all mandatory files, such as UI, Config, PostCall Form, and Consent,... first before starting to download normal marketing content.

Linked File Management

To prevent downloading the same linked file more than once, the logic within linked has been changed to prevent this case.

Now is only required to download once in the available instance to be ready in the other linked ones avoiding downloading multiple times.

Please contact your Pitcher representative to activate that features.

SDK SUPPORT 

Config parameters

startCallFromDetailedPlanning: Allows to start call directly from Detailed Planning. The setting is, by default, always off.

New Native SDK Event have been added to assist partners and developers in meeting new customer requirements.

• Ti.App.fireEvent('getContentsOfSession'): new parameter EndTime has been included.

BUGS FIXES 

• The addSfEvent function has been corrected to prevent scheduled contacts from being deleted during synchronization. Only customers that use that capability to create an event outside Detailed or Quick Planning were affected by this issue.
• Some native views impacted by SDK iOS15 had minor colour styling adjustments.
• To be consistent across all views, the default duration in the Calendar Map Option has been changed from 1 hour to 0.5.
• Session expiration has been improved to avoid null values and creating events in the wrong format.
• The task form method has been improved to guarantee that it is displayed during unplanned calls and submitted for later circumstances. 

Hello there! 

A new Impact Windows version is available fixing an issue that was preventing certain users from sending events to Salesforce successfully. 

That issue was affecting only a limited group of users under specific conditions, but that version fix that scenario to prevent synchronization errors.