Hey there 👋 

NEW We’re pleased to announce that the following features and enhancements are now available with the new zero 1.82 version.

Pitcher Sync Tracking

We are pleased to inform you that two new objects have been included in the new package to assist SFDC Admin in tracking how the synchronizations perform on the field.

Pitcher Sync Activity Tracking: This allows you to view synchronization tracking data in SFDC, including the sync time evaluation and success status of the sync tracking activity.

The data in the object relates to the Download stream and allows for reviewing permission errors for SFDC objects contained in the configuration file and long synchronization delays.

Pitcher Sync Error: It allows any Upstream/Downstream errors produced during a sync to be included in SFDC.

• Upstream: If a problem occurs while processing the records, any data generated offline and synced with SFDC can be tracked with that object. Administrators can check the number of user attempts to process; the most recent attempt includes a long error message. The error will be recorded as a Conflict and processed once corrected.
• Downstream: if there is a problem with visibility when records are synchronized from SFDC to Pitcher, it will be created here and connected to each Sync Activity.

Pre-call and Post call notes.

Inside the Pitcher Presentation object, two new fields have been introduced to allow users to put out Pre-call and Post call notes. The soon-to-be-released Timeline Component will make use of these new fields.

Track content that was shared via multichannel activities

Inside Pitcher Multichannel Activity Object, a new field Session Id has been introduced, allowing the linking of Sent messages with Content shared. The soon-to-be-released Timeline Component will make use of this new field.

Failed Reason in Sent Messages

A new field, Failed Reason, has been added to inform why a message has not been delivered to a customer.

The following changes are disabled by default; if you want to enable them, please contact your Pitcher representative.