We're happy to announce a new version of Pitcher Impact for Windows that includes new features and bug fixes

Passkey Login Support

Impact for Windows now supports signing in to Salesforce with a passkey. When your organization requires passkey-based multi-factor authentication, the Salesforce login step opens in your default browser instead of inside the app. Once verification completes, you are returned to Impact automatically. This applies to both the main app login (SSO) and the CRM connection login.

Why it matters

Salesforce has been rolling out mandatory passkey verification for certain user roles. The in-app login window cannot complete passkey verification, so users on those roles were unable to sign in. Handing the login step to the system browser, where passkeys are fully supported, lets those users complete verification and get back to work without workarounds.

Requirements

• A passkey already configured for your Salesforce user (e.g., via your organization's password manager).
• Latest version of Pitcher Impact for Windows (v2.142.2 or later)

Account Details Navigation Fix

Previously, opening the Account Details page from within Pitcher could unexpectedly prompt users to set up a passcode/MFA instead of taking them directly to the Salesforce Account record. This has been resolved, accessing Account Details now navigates correctly without an unnecessary authentication prompt.

Smarter call subject naming 

Call subjects can now automatically show the contact's name together with the account name for one-on-one interactions, or just the account name when multiple contacts are involved, making it easier to identify calls at a glance in your calendar and planning views. This option is off by default and does not affect existing configurations unless enabled.