To enhance our process efficiencies and align with various policy requirements globally, Pitcher will be discontinuing SMS verification as a method for multi-factor authentication (MFA) within Pitcher Admin, starting April 1, 2025.

All current users utilizing SMS verification for multi-factor authentication will be prompted to reset their authentication method. Users will need to update their authentication method to one of the alternative options listed below.

1. One-Time Password (OTP) through Authenticator Apps: applications such as Google Authenticator that provide Time-based One-Time Passwords (TOTP).
2. Security Keys: USB stick security keys for authenticating
3. Biometric Authentication: biometric methods such as fingerprint or facial recognition on the device used to access the portal.

If you need assistance updating your authentication settings, please contact our support team.

Thank you for your cooperation and for helping us enhance security for all users.