We are thrilled to introduce the latest version of the Pitcher Admin Portal, packed with powerful features that empower administrators and partners to take control of Pitcher settings effortlessly. With this release, we've focused on streamlining configuration capabilities, eliminating the need for support tickets or external assistance. Now, administrators can directly manage key aspects of the Pitcher platform, ensuring a seamless and customized experience.

Key Features:

Manage Email Templates:

• New Email Template Option:
  • Administrators can now create and customize email templates directly within the Pitcher Admin Portal.
  • Tailor templates for specific country enrollments, choosing subject, body, language, and email template for connect invitations, consent requests, samples, and other communications with end customers.

• Moustache Tags Integration: Leverage Pitcher Moustache tags to enhance template customization, making it easier to create dynamic and personalized content.

• Branding Flexibility: Easily update the look and feel of email templates to align with your branding, ensuring a consistent and professional communication strategy.

Instance Settings:

• Centralized Configuration:
  • All settings are now conveniently located in one place within the Admin Portal.
  • Administrators can easily configure Pitcher settings, deciding how to utilize the platform for their reps.
• Comprehensive Control:
  • Activate and manage various features, including CRM integration, domain CRM integration, GPS, Emotional Feedback, and sharing content options.
  • Simplify the setup process with intuitive controls and straightforward toggles.

Monitoring:

• User-Centric Logs:
  • Gain insights into user interactions with Pitcher by reviewing comprehensive logs.
  • Assist your support team in monitoring and understanding how reps use the platform, enabling better troubleshooting and issue resolution.
• Enhanced Support: Empower your first-level support to classify and provide targeted feedback to end users, particularly in resolving issues like CRM synchronization problems.

How to Activate These Features:

To benefit from these powerful features, kindly contact your designated Pitcher representative to initiate the activation process for your organization. Our team is ready to guide you through the setup and ensure a smooth transition to the enhanced capabilities of the Admin Portal.

We appreciate your continued trust in Pitcher, and we are committed to delivering solutions that cater to your evolving needs.

If you have any questions or need further assistance, please reach out to your Pitcher representative, who will be happy to assist you.

Best regards,

The Pitcher Team