To enhance our process efficiencies and align with various policy requirements globally, Pitcher will be discontinuing SMS verification as a method for multi-factor authentication (MFA) within Pitcher Admin, starting April 1, 2025.

All current users utilizing SMS verification for multi-factor authentication will be prompted to reset their authentication method. Users will need to update their authentication method to one of the alternative options listed below.

1. One-Time Password (OTP) through Authenticator Apps: applications such as Google Authenticator that provide Time-based One-Time Passwords (TOTP).
2. Security Keys: USB stick security keys for authenticating
3. Biometric Authentication: biometric methods such as fingerprint or facial recognition on the device used to access the portal.

If you need assistance updating your authentication settings, please contact our support team.

Thank you for your cooperation and for helping us enhance security for all users.

We have released a new version of Pitcher Admin with a new feature

• Admin users can now download multiple files at once. Both converted and original versions are available for the users to download for their records or testing. This feature is enabled on demand.

Thank you for being so interested in our updates, and keep the feedback coming!

We are happy to announce the release of Samples 2.4, packed with new features, enhancements, and important fixes to improve your experience. Here's a detailed overview of what’s included:

Samples F2F Acknowledgment - Customer Confirmation

The sample acknowledgment process has been enhanced to ensure that pharmaceutical samples requested by sales representatives are correctly received and confirmed by healthcare professionals. After delivery, the recipient must confirm receipt through an electronic signature. This update enhances traceability, ensures compliance with regulations, and improves record-keeping accuracy.

Samples Remote Acknowledgment - Customer Confirmation

In addition to face-to-face (F2F) confirmations, we have now introduced a remote acknowledgment option to further streamline the sample confirmation process. After an in-person delivery, sales representatives can send a confirmation request via email, allowing the healthcare professional to complete the acknowledgment through a secure link. This new remote capability ensures the same level of compliance, traceability, and ease of use, even when in-person interactions are not possible.

Skip Limits with Reason

A new feature allows users to skip configured limits for specific markets and products. Sales representatives can now provide a reason for bypassing these limits, ensuring improved flexibility in sample management. This applies to both sample drops and sample requests.

One-Time License

Users can now create a one-time license if the 'One-Time License' option is enabled in settings. This license allows a single valid sample drop for the customer. Once the sample has been delivered, the license status will automatically switch to 'Sampled,' preventing further sample drops or requests. If additional samples are required, an admin must manually review and update the license status back to 'Valid.'

New Blocking Logic

A new blocking logic feature has been introduced in the Disclaimer metadata settings. Filters can now be applied to account or contact object criteria to restrict sample drops or requests if certain conditions are met. For example, sample drops can be blocked if the healthcare professional's type is not listed as 'Doctor.'

SFDC configuration example:

Product Removal in Summary Page

A new option has been added to the summary page that allows users to remove products directly if a mistake is made or if a product is no longer needed. This enhancement improves the user experience by eliminating the need to return to the action page to remove items.

Other Enhancements

• Disable Comments: A new setting in the Inventory Market allows users to disable all comments within the Samples App with a single click.
• Reason Field for Sample Drops/Requests: A new field has been introduced that enables users to provide a reason when recording sample or material drops/requests, improving traceability.
• New License Text Fields in Inventory Records: New text fields have been added to Inventory Order and Inventory Transaction records to capture license information at the time of sample delivery. This ensures that accurate data is maintained even if the master table license information is later updated.
• New Filter Options for Orders/Drop: New filtering options have been added to Inventory Settings, enabling tailored product queries for each market. Users can now define additional market conditions to display only products that match specific criteria.
• New Signature Field: A new field has been introduced to store signatures as binary data, which can be converted into an image format as required.
• Change Contact in Summary View: The existing contact logic has been updated to consider the limits of a newly selected contact inside the summary view. This improvement offers greater flexibility for users managing multiple contacts with sample limits. 
• Enhanced Integration Logic: New integration logic has been introduced to ensure that potential synchronization errors do not disrupt limit calculations on related records within the same parent transaction. This enhancement improves overall system stability and integration performance.
• Reconciliation Survery: The reconciliation survey flow has been adjusted to ensure the manager name field appears before the related question is presented.
• Inactive Inventory Products: A new SFDC logic automatically activates inactive inventory products when new loads or transfers are created, eliminating the need for manual activation by admins.

Bug Fixes

Several minor issues reported by the support team have been resolved to enhance overall system stability and performance.

Dear Pitcher customers,

We have released a new version of the Pitcher Admin portal. It includes a fix where filtering the user logs didn't bring the correct results in all cases. Now, all the data is returned in the results.

Please do not hesitate to reach out to Pitcher Support for any questions.

Thank you

We’ve just rolled out an updated version of Pitcher Impact for iOS. Here's what’s included:

• We’ve updated the app to use the latest iOS 18 SDK. While the previous version already worked well on iOS 18, this upgrade ensures better long-term compatibility and performance.
• When closing and reopening the app during an ongoing visit, users will now consistently see the prompt to resume their session. This ensures smoother transitions and helps the users pick up exactly where they left off, as usual.

As always, we’re committed to improving your experience. If you have any questions or feedback, please contact our support team.

We’ve released a new version of Impact Windows on the Windows Store! This update introduces minor improvements & bug fixes:

Improved Impact Live Experience: In Impact Live meetings with the camera enabled, users can now view both the participants camera and their own camera, aligning the experience with the iOS app.

Bug Fixes

• Email Attachment Fix: Resolved an issue where files marked as non-emailable were incorrectly displayed within the "Send Emails" option.
• Call Resume Popup: The call resume popup will no longer appear after closing the app if the session has time expiration enabled, ensuring a smoother experience.

We’re pleased to announce that the following improvements are now available with the new Zero 1.106 version:

ICU Locale Format Compatibility

This release ensures that all Apex classes, Apex triggers, and Visualforce pages are updated to API version 45 or higher, enabling seamless support for ICU Locale formats. If your org is on a lower API version, upgrading is recommended to enable ICU Locale Format Capabilities.

Additional Enhancements

• New DB Reset Field: Added to the Sync Tracking object to track when a user performs a database reset, improving visibility into sync activities.
• Multichannel Activity Enhancements: New fields added to Multichannel Activity objects to support the integration of Digital Share Rooms from CatalogIQ, enhancing collaboration and tracking.

We’re committed to continuously improving our platform to better support your business needs. If you have any questions or need assistance, please reach out to our support team

We're pleased to announce a new version of Pitcher Impact available:

Pitcher Impact iOS & IPadOS 

The latest version of Impact iOS 2.85.1192  is now available on the App Store! This update includes minor translation bug fix.

Please note that this version requires iOS 17 or later. If you're using iOS 16, you can continue using the previous version, but you will not be able to upgrade until you update your device to iOS 17.

Pitcher Impact Windows 

The new Impact Windows 2.123.0.0 is on Windows Store, this update includes minor bug fixes, addressing issues reported through customer support tickets to enhance stability and usability.

Pitcher Impact Android 

A new version of Impact Android 3.38.9 is ready with improvements and bug fixes to enhance your experience:

• Performance & Stability Enhancements – We've made improvements under the hood to ensure a smoother and more reliable experience.
• Bug Fix: Resolved an issue where files assigned to multiple categories were not appearing correctly in the Pillars UI.

Enhanced Theme Customization for PitchDecks and Slides

This feature provides a seamless way to maintain brand consistency across all PitchDecks and slides while ensuring flexibility for seasonal or campaign-specific designs. Admins and marketing teams can easily manage brand updates and ensure all content reflects the company’s current visual identity, saving time and improving efficiency.

• Admins can define themes that control the visual style of PitchDecks, slides, slide templates, and templates, including colors, fonts, and text styles.

• Once a theme is set up, users can easily apply or switch between themes with a single click.
• Themes ensure that all content aligns with the company’s brand style guide and can be quickly modified if the brand is updated.

Smart Folders for Content Navigation

Smart Folders provide a dynamic and customizable way to navigate content, making it easier for reps to find relevant materials based on their needs, improving efficiency and content accessibility.

• Reps can toggle to the Smart Folders view for a more personalized way to navigate content.
  
  
  
  
  
• Users can define how they want to categorize their content, and Smart Folders are automatically generated based on their selection.
• This allows reps to organize and access content in a way that aligns with their workflow and preferences.

Cascading Metadata Filters for Content

This enhances the filtering experience by reducing clutter and ensuring reps only see applicable filters, making content discovery more efficient and intuitive.

• Admins can define dependent metadata filters in instance settings per field group.

• When enabled, reps will see only relevant subsequent filters based on their previous selections (cascading filters).
  
  
  
  

This enhancement saves time for admins by allowing efficient metadata updates across multiple assets, ensuring consistency and reducing manual effort.

• Admins can now update metadata for multiple content items and PitchDecks at once.
• Bulk updates can be applied directly from the admin interface, streamlining metadata management.

Resizable Multimedia Component in PitchDecks

• Users can now resize and align the multimedia component directly within the PitchDeck.
• Provides more flexibility in adjusting the layout to fit different content needs.

We’ve released a new version of Impact Windows on the Windows Store! This update introduces minor improvements:

• Full Screen Functionality: The full-screen button now correctly toggles both entering and exiting full-screen mode. Previously, it only worked for entering full screen.
• Mailto Protocol Fixes: Adjusted the mailto protocol syntax to ensure compatibility with both old and new Outlook versions, affecting Send Device Code and Pitcher Impact Live.
• Delta Sync Alignment with iOS: Improved delta sync behavior by aligning it with iOS, including the addition of the skipAddingAccountExtraToVisibility parameter.